UPDATE: Save Mart, Lucky Customers Who Used Credit Cards May Be at Risk

After it was discovered last month that the credit card machines in the self-checkout lanes of 21 Bay Area Save Mart and Lucky stores - including Milpitas' - had been tampered with, the company is advising recent customers to close their bank accounts

The Save Mart Supermarket chain that operates Lucky's and Save Mart stores said credit and debit card readers at self-checkout lanes in 20 Bay Area stores have been tampered with.

Steps were immediately taken to remove the tampered card readers in the affected stores, the company said in a news release.

"We are not aware, nor have we been notified of any reports that customer accounts were compromised," the company said in a release.

The affected Lucky stores are in Pinole, , Mountain View, Redwood City, El Cerrito, Daley City, Foster City, San Carlos, Millbrae, Alameda, and Sunnyvale.

Other stores include Lucky stores at 234 Saratoga Ave. in Santa Clara, 1515 Sloat Blvd. in San Francisco and at 25151 Santa Clara St. in Hayward. Two Lucky stores in Fremont and four in San Jose also were affected. They are at 5000 Mowry Ave. and 25820 Fremont Blvd in Hayward. The San Jose stores are located at 5510 Monterey Highway, 200 El Paseo De Saratoga, 844 Blossom Hill Road and 3270 South White Road. The suspected card skimming also was reported at a Save Mart store in Watsonville.

Alicia Rockwell, the company's director of public affairs, said a couple of Lucky store employees reported incidents at the Lucky store in Petaluma over the weekend, but the self-checkout readers and those at checkouts staffed by employees were clean.

The skimming devices that are installed in the card machines capture credit card numbers and debit card pin numbers. Identity thieves then make transactions on those cards.

around Nov. 11 and sent out a consumer advisory on Nov. 23, Rockwell said. The compromised machines were found in the 21 stores when all 233 stores in Northern California and Northern Nevada were checked, Rockwell said.

Stephen Ackerman, chief financial officer of Save Mart, said Monday the company expects to learn this week the starting and ending dates of the credit and debit card reader tampering.

The company has had the full support of local, state and federal authorities, financial institutions and card processors, Ackerman said.

"At this time, we strongly recommend that anyone who used our self-check terminals in the affected stores during the months of October and November consider closing their bank account and opening a new one," Ackerman said.

Authorities say the thefts are most likely to occur over the weekend when most financial institutions are closed or have limited hours.

Customers with compromised account statements should contact the Lucky Customer Support Center at 1-800-692-5710. Save Mart operates 233 stores in northern California and northern Nevada under the Save Mart, S-Mart Foods, Lucky and FoodMaxx banners.

- Bay City News Service

Brian Horner December 07, 2011 at 06:54 PM
Altho they may not be aware of, or not have been notified of, circumstances where customer accounts were compromised, I personally know of someone who's debit account was compromised due to using their card at a Lucky's in Sunnyvale. Their bank has reinstated the thousand dollar fraudulent withdrawal, but apparently no one is notifying SaveMart/Lucky's...
Jennifer van der Kleut December 07, 2011 at 07:50 PM
Brian - wow, thanks for sharing that information. Perhaps your friend should call the number they provided in the press release (1-800-692-5710) and notify the company. That's great the bank is reimbursing the charge, though.


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